Business Process Automation (BPA) uses technology to outsource tasks that would require manual effort and are vulnerable to errors. This frees employees up to do more productive work and improve customer service.

Before deciding on which processes to automate, and how, organizations need to understand their readiness to modify their daily workflows. Additionally, they need to identify which processes have the most potential for cost savings and other operational improvements. During this phase, teams need engage with leaders and employees who are affected by the BPA to ensure that they can clearly communicate benefits and address any concerns.

If a team decides on what it would like to automate, they have to choose the right tools to achieve it. Automating software that is low-code is a great option. It allows business teams to utilize an intuitive interface to design automate, modify and monitor processes without the need for IT support or a ticketing system. Examples include Blue Prism, UiPath and others.

Process discovery and identification: Analyzing existing processes is vital prior to automatizing business processes, so it’s important that key people participate in brainstorming and workshops. These sessions will allow you to gain a deeper comprehension of each step and identify areas for improvement.

Once you’ve identified areas that could benefit from business process automation It’s time to begin to prototype and test your solution’s technological capabilities. Once the system is fully functional and ready to go into operation, you’ll need to train employees on the new processes and implement the system that has been thoroughly tested.

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